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Shipping and Returns

Shipping:

Free shipping is provided on all orders over $100 before taxes. Orders under $100 before taxes will be shipped for a low flat fee of $9.99, anywhere in Canada. Refer to the details below regarding pickup and delivery times.

Orders made before 3:00 PM* will be shipped that day.

IF YOU LIVE IN ONTARIO, expect Purolator or UPS next business day delivery by 5:00. There are no deliveries on Saturday, Sunday, and Holidays. Orders placed on Saturday or Sunday will be processed on Monday with delivery next business day.

IF YOU LIVE OUTSIDE OF ONTARIO, expect delivery within 1-3 business days by Purolator or UPS. There are no deliveries on Saturday, Sunday, and Holidays. Orders Placed on Saturday or Sunday will be processed on Monday.

IF YOU LIVE IN THE UNITED STATES, expect delivery within 3-5 business days pending customs clearance. There are no deliveries on Saturday, Sunday and Holidays. Orders Placed on Saturday or Sunday will be processed on Monday.

US Residents: shipping costs will be a flat $25 charge anywhere in the US. There may be additional charges for certain areas.

*Shipments that require extra shipping charges levied by Purolator or UPS may not qualify for free shipping. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas. Extra charges will apply.

Returns:

Customers who wish to return products purchased will be subject to a restocking fee. The shipping costs for returning the products will be the responsibility of the customer. Once the products are received, management will confirm the products are the same products purchased, and confirm the products are unopened in it’s original shipped condition. After inspection, the customer will receive a charge back to their credit card. The customer will not be charged back the initial shipping costs, if applicable. The customer has 5 days from the time received to decide on a return. Liquid NRG reserves the right to decline any returns after the 5 day grace period. All decisions made by Liquid NRG Management are final.

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